Shipping policy

 

 U.S ORDERS
Please note that shipping times may vary depending on your checkout option. We only ship during business days, so orders placed on weekends or holidays will be processed on the next business day.

In addition, it takes 2-3 business days, separately from shipping times, to process orders. Once your order has been processed, it will be shipped according to the shipping method you selected at checkout.

Please note that Standard, Economy and First Class Mail shipping options do not include insurance. If you want to purchase package insurance that covers up to $100, you will need to select Priority Shipping at checkout. Priority Shipping already includes package insurance. We are not responsible for any damages or losses incurred if your package is stolen or lost.

Please note that we always strive to deliver and ship to you as fast as possible, but we cannot guarantee delivery dates or times. Shipping times are estimates provided by the carrier and are subject to change.

In the rare event of a package being lost or delayed during transit, rest assured that Elite Jerseys is committed to working diligently with our customers to resolve the issue to the best of our ability. However, it's crucial to note that circumstances such as the loss or delay of a package are often beyond our control.Elite Jerseys cannot be held liable for any package losses, damages, or inconvenience incurred due to our shipping carriers. We appreciate your understanding in these situations.

Please note that Elite Jerseys is not responsible for any delays caused by carriers. These may happen occasionally and can occur in peak volume periods. However, these are the best delivery estimations and are reliable and quick. Further, items purchased on pre-order are subject to varying shipping times.

Address Change Policy

At Elite Jerseys, we understand that occasionally, you may need to update your shipping address after placing an order. We want to ensure that your purchases reach you successfully, and we strive to accommodate address changes when possible. However, it's essential to note that we cannot always modify shipping addresses due to our streamlined order processing system.

Please review our Address Change Policy below:

  1. Responsibility for Accurate Address Entry

 Our customers are responsible for inputting the correct shipping address during the checkout process. We strongly recommend that you double-check the accuracy of your address before finalizing your order. We cannot guarantee that we will be able to change your shipping address after your order has been placed.

 2. Address Change Request Process

 If you realize that you need to make an address change after placing your order, please get in touch with our customer support team as soon as possible. We will make every effort to accommodate your request. However, please be aware that we cannot guarantee the success of the address change, as it depends on the stage of processing your order.

3. Timeliness of Address Change Requests

 To increase the likelihood of a successful address change, it's crucial to contact us promptly. Our shipping department processes orders quickly, and once your order has entered the shipping phase, we may not be able to modify the delivery address.

 4. No Guaranteed Address Change

While we will do our best to assist you with address changes, we cannot guarantee that your request will be approved and implemented. The feasibility of an address change is contingent on the order's status and the courier's acceptance of the modification.

 5. Accuracy and Liability

Elite Jerseys is not responsible for items shipped to an incorrect address due to inaccurate information provided during the checkout process. We are not liable for any delivery issues or lost packages resulting from address errors or address changes not being successfully processed.

 6. Final Destination Address

It is important to ensure that the final destination address where you intend to receive your order is accurate. We will ship your items to the address provided at the time of purchase. It is the customer's responsibility to receive the package at the provided address or coordinate with the shipping carrier for any redirection.

By placing an order with Elite Jerseys, you acknowledge and accept the terms of this Address Change Policy.

 

We appreciate your understanding and cooperation in adhering to these guidelines to help us provide you with efficient service. If you have any questions or need assistance, please don't hesitate to contact our customer support team.

INTERNATIONAL ORDERS 

Shipping Process :

  • Order Processing:
  • When a customer places an international order, the process begins with the standard order processing at the facility. This involves picking, packing, and preparing the order for shipment.
  • Customs Documentation:
  • For international shipments, customs documentation is crucial. The sender (shipper) is required to provide accurate and detailed information about the contents of the package to the shipping carrier. This includes a commercial invoice, a packing list, and other documents required by the destination country's customs regulations.
  • Carrier Pickup:
  • Once the order is ready for shipment and handed over to a chosen carrier, this carrier could be a global shipping company such as FedEx, UPS, or DHL.
  • Transportation to Destination Country:
  • The carrier transports the package to the destination country. This involves air or sea transportation, depending on the chosen shipping method.
  • Customs Clearance:
  • Upon arrival in the destination country, the package goes through customs clearance. Customs officials review the documentation, assess applicable duties or taxes, and ensure compliance with local regulations.
  • Local Postal or Delivery Service:
  • After clearing customs, the package is handed over to the local postal or delivery service in the destination country. The local carrier takes over the delivery process and handles the final mile delivery to the recipient's address.
  • Delivery to the Customer:
  • The local carrier delivers the package to the customer's address. The customer may be required to pay any applicable customs duties or taxes upon delivery.

It's important to note that the exact processes can vary depending on the shipping carrier and the destination country's customs regulations. Additionally, unforeseen factors such as weather conditions, political events, or public health emergencies can impact shipping times and processes.

INTERNATIONAL ORDERS POLICY

Thank you for your order! We value your support and want to ensure a smooth and transparent experience regarding international orders. Please take a moment to review our international shipping policy:

  • Shipping Timeframe:
  • International orders may experience a longer processing time compared to domestic orders. Due to various factors, including customs clearance, shipments may take a few weeks longer to reach their destination.
  • Fees and Charges:
  • All applicable fees, including but not limited to customs duties, taxes, declaration fees, transfer fees, and shipping charges, are the responsibility of the customer. These fees are determined by the destination country and its customs regulations.
  • Payment Responsibility:
  • Customers are responsible for covering any fees associated with their order, including shipping fees. 
  • Carrier Handling:
  • Once the package leaves our facility, it is in the hands of the designated carrier and customs authorities. We are not responsible for any delays caused by these entities or for any fees incurred during the customs clearance process.
  • Delayed Packages:
  • While we strive to ensure timely delivery, we are not liable for any delays in shipping that may occur. Factors such as customs processing times and local postal service efficiency can contribute to delays beyond our control.
  • Communication:We will provide you with tracking information for your order. It's essential to stay informed about the status of your shipment through the provided tracking details.

IMPORTANT:

Please be aware that any import fees incurred during the delivery process are independent of our operations. We want to emphasize that we neither determine nor receive any funds from these fees. They are solely imposed by the carrier or customs authorities to facilitate the delivery of your package. Your understanding in this matter is highly appreciated.

It's important to note that these import fees will not be included in the initial shipping cost. The carrier will announce them separately once your order is received. As mentioned earlier, we do not accept any funds from these fees. The shipping payment you make covers the transportation of your items and the creation of the shipping label to ensure your package reaches its destination country. However, it does not encompass any additional fees imposed by customs or the carrier.

    By placing an international order with our store (Elite Jerseys), you acknowledge and agree to comply with the terms outlined in this International Shipping Policy. Please contact our customer support team with any questions or concerns.

    Thank you for your understanding and cooperation!

     

    Shipment Returns and Address Responsibility

    • Address Verification:
    • The customer is responsible for ensuring that the shipping address provided during checkout is accurate and complete. We rely on the customer's information, and any issues related to incorrect addresses are the customer's responsibility.
    • Tracking Updates:
    • Stay informed about the status of your package by regularly checking the tracking information provided. We recommend keeping a close eye on updates to ensure successful delivery.
    • Delivery Attempts and Unavailable Addresses:
    • In cases where delivery attempts fail or an unavailable address is provided, we will try to assist you. However, the ultimate responsibility lies with the customer to provide a deliverable address during checkout.
    • Package Returns:
    • If a package is returned to us due to failed delivery attempts or an unavailable address, we will process the return upon customer notification. Please get in touch with our customer service team at shoprettylust@gmail.com to provide updated shipping information.
    • Reshipping Process:
    • We are happy to resend the package once the correct address is confirmed. Please note that any additional shipping costs incurred due to the return will be the customer's responsibility.
    • Refunds:
    • We do not offer refunds for returned packages or under any circumstances. If you have concerns about your order's delivery, please get in touch with our customer service team for assistance.

    You acknowledge and agree to these shipping and return policies by shopping with Elite Jerseys. We appreciate your understanding and cooperation.